Tender Hearts Senior Care today announced that it has completed and received its Home Care Pulse Certification. A certification program dedicated to the measurement of client and employee satisfaction scores, Tender Hearts is now officially certified in home care quality, and is the first in-home care agency in Northern Arizona to receive this award.

“We know that sometimes it is difficult to make care decisions when you don’t have specific experience with an agency.  It was our goal to provide families with the ability to make an informed decision, have tangible ways to measure quality and help them find a comfort level when choosing an agency to work with,” commented Aaron Marcum, founder of Home Care Pulse.

Home Care Pulse, a company which measures client and employee satisfaction, created the certification program to measure key satisfaction aspects of its in-home care delivery as well as the level of satisfaction of the caregiving staff.  Home Care Pulse believes that certifying agencies can both educate and help families to make better care decisions for their aging loved ones.

“We understand that relationships are important. By fostering great working relationships with our caregivers, administrative staff, and clients, we are better able to provide outstanding service” said Rick Judy, President of Tender Hearts Senior Care. “Home Care Pulse benchmarks us against the leading home care agencies in the country, and points out areas where we can improve. We’re very excited to be reaching for being one of the best of the best for in-home care.”

The Home Care Pulse Certification requires an agency to be reviewed monthly and includes the evaluation of areas such as loyalty, benchmarking improvements, client and employee interviews, caregiver performance, caregiver morale, agency incentives and caregiver rewards to name a few.

“We congratulate Tender Hearts Senior Care for becoming a Home Care Pulse Certified home care agency and commend their commitment to placing high priority on client and employee satisfaction,” concluded Marcum.

To find out more about the Home Care Pulse Certification, please visit www.homecarepulsecertified.com

About Home Care Pulse

Home Care Pulse was launched in 2008 and is a company specializing in measuring and benchmarking client and employee satisfaction for private duty home care agencies.  Recently Home Care Pulse conducted the largest study ever performed on behalf of the private duty industry.  Home Care Pulse helps agencies promote and drive business, improve service quality and increase employee loyalty. Visit www.homecarepulse.com for more information.

About Tender Hearts Senior Care

Tender Hearts Senior Care offers a wide variety of home care services in Prescott, Sedona and Flagstaff. It is a locally owned company committed to providing peace of mind by addressing challenges that interfere with the ability to live independently at home. Further information can be found on the Tender Hearts Senior Care Web site at http://TenderHeartsSeniorCare.com.

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